Cancellation Policy
Our Cancellation Policy
We understand that life can be unpredictable. Our cancellation policy is designed to be fair to both our clients and therapists while ensuring the best possible care for everyone.
24-Hour Cancellation
Appointments must be cancelled at least 24 hours before the scheduled time to avoid any charges.
Late Cancellation
Cancellations made less than 24 hours before the appointment may incur a 50% charge of the session fee.
No-Show Policy
Failure to attend without prior cancellation will result in a full charge for the session.
Rescheduling
You may reschedule your appointment up to 24 hours before the scheduled time at no additional cost.
Emergency Exceptions
We understand that certain situations are beyond your control. The following circumstances may qualify for emergency exceptions:
- Medical emergencies
- Family emergencies
- Natural disasters
- Technical issues (for online sessions)
Please contact us immediately if you experience any of these situations, and we'll work with you to reschedule or waive cancellation fees.
How to Cancel or Reschedule
Online
Log into your account and go to "My Appointments" to cancel or reschedule your appointment.
Contact Us
Call our support team at +1 (555) 123-4567 or email us at support@mentalhealth.com
Questions About Our Policy?
If you have any questions about our cancellation policy or need to discuss special circumstances, please don't hesitate to reach out.