Privacy Policy for Raska Mon

At Raska Mon, we are committed to safeguarding the privacy and confidentiality of the personal and health information you entrust to us. This Privacy Policy outlines our policies and procedures regarding the collection, use, storage, and disclosure of Personal Information from users of our services. We strongly recommend reviewing this Privacy Policy carefully. If any terms are not in accordance with the applicable laws of your country, we advise against using our website, mobile application(s), or related services.

Definitions

Company: “Raska Mon”, “moodmantra.com”, “we”, “our”, “us”, “Service Provider”, or similar terminology refers to Raska Mon and its subsidiaries, as applicable.

User: “Client”, “user”, “you”, “your”, or similar terminology refers to you, as the user of our website, mobile application(s), and recipient of our services and resources.

Platform: “Platform” refers to any mobile app, website, or web links that the User can employ to access services provided by Raska Mon.

Psychological Wellness Professional: “Psychological Wellness Practitioner”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, or similar terminology refers to a qualified mental health professional authorized by Raska Mon to deliver services.

Psychiatrist: “Psychiatrist”, “doctor”, or “clinical expert” refers to a doctor qualified in India, specializing in psychiatry, authorized by Raska Mon to deliver services.

Nature of Services

Raska Mon is a psychological wellness platform delivering emotional and mental health services to individuals, families, couples, and children. Our offerings include, but are not limited to:

• Face-to-face consultations with expert Psychological Wellness Professionals or Psychiatrists in one-to-one or group formats in India.
• Online consultations with users based in India or abroad, conducted by authorized Psychological Wellness Professionals or Psychiatrists.
• Periodic self-assessments and psychological tests to support mental health monitoring.
• Workshops and webinars delivered by trained professionals.
• Self-help tools, content, and programs accessible through our website, mobile application(s), and emails.
• Guide chat packs enabling encrypted private messaging with Psychological Wellness Professionals alongside consultations.
• User forums for community engagement, including topics, replies, comments, feedback, and blogs.
• Organizational wellness programs for employees or affiliates of partnered organizations, addressing issues like work-life balance and burnout.

Services by Category

• Individuals: Addictions (e.g., screentime), ADHD, adjustment disorder, burnout, depression, anger management, anxiety, body image counseling, career confusion, confidence build-up, memory and concentration.
• Family: Parenting guidance, resolving conflicts, work-life balance.
• Couples: Break-up or separation, relationship strengthening, resolving conflicts.
• Child Therapy: ADHD, grief counseling, anxiety, student counseling (for users under 18, with parental consent).

Consent

By using the Raska Mon platform, providing Personal Information, or making payments, you consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in accordance with this Privacy Policy and Indian data privacy laws, including the Digital Personal Data Protection Act, 2023. For users under 18, a parent or guardian must provide informed consent for the child to receive services and for the processing of their Personal Information.You acknowledge that providing Personal Information is voluntary, whether directly to Raska Mon or through a third party or organization. You may choose not to provide certain information or withdraw consent at any time by emailing support@raskamon.com in writing. If accessing our platform through a third party or organization, you must notify them in writing to withdraw consent, and they will inform us accordingly.

If you do not provide required Personal Information or withdraw consent, we may be unable to fulfill the purposes for which the information was sought, and your access to the platform may be restricted.

Personal Information

To provide our Services, we collect Personal Information to contact or identify you, including:Name, phone number, emergency contact number, gender, occupation, hometown, personal interests, email address. Reasons for canceling appointments with a healthcare professional. Medical history and other information required by Wellness Professionals or Psychiatrists. Responses from in-app inputs, assessments, or feedback. Information from communications via email, phone, or guide chat packs.

Purpose of Collection

We collect Personal Information to: Identify and contact you. Resolve service or billing issues via phone or email. Schedule and remind you of appointments. Provide personalized services, newsletters, and updates. Understand user needs through statistical research (using anonymized data). Detect and prevent errors, fraud, or criminal activity. Comply with legal requirements. Improve our platform and user experience. Process financial transactions.

Use by Professionals

Personal Information is used by Wellness Professionals, Psychiatrists, and our algorithms to assess your condition and provide tailored therapy, consultations, or digital experiences. Minimal information may be shared with third-party tools to enhance therapy sessions or in-app experiences, with strict adherence to privacy standards.

Updating Personal Information

You may update your Personal Information via your account page on our website or mobile application(s). For changes or grievances, contact support@raskamon.com. If information is provided through a third-party platform, updates must be requested through them.Some data, such as assessment responses, cannot be modified once submitted. To request deletion of your account or data, email support@raskamon.com. We will accommodate such requests unless legally required to retain certain information (e.g., payment history, client records) for a specified period under Indian law. Residual data may remain in our databases, even after deletion efforts.

Cookies

We use cookies to enhance your experience:

• Persistent cookies save login credentials for future sessions.
• Session cookies enable features, track usage, and are deleted upon logging off.
• Third-party services may place cookies to improve user experience, subject to their privacy policies. You can disable cookies in your browser settings, but this may limit platform functionality.

Log Data

Our servers collect Log Data, including IP address, browser type, device details, pages visited, time spent, and search queries. This data is used to analyze trends, improve user-friendliness, and tailor services, in compliance with privacy standards.

Confidentiality and Informed Consent

Raska Mon maintains strict confidentiality of information disclosed during consultations. Wellness Professionals and Psychiatrists take reasonable precautions to protect data across all mediums. However:

• All cases are discussed within a supervision structure, where the treating team (Wellness Professionals, Psychiatrists, and supervisors) accesses necessary information for coordinated care and clinical excellence.
• In cases of risk to self or others (e.g., self-harm, harm to others, or criminal activity like abuse of minors), professionals are obligated to share information with clinical supervisors, emergency contacts, family, law enforcement, or other relevant parties to ensure safety, as per legal requirements.
• For couples or family therapy, information may be shared with partners or family members with consent to support ethical treatment.
• Clinically significant information may be shared with other mental health or medical professionals with your consent.
• All reasonable efforts will be made to inform you before sharing information with third parties outside Raska Mon. Non-personally identifiable information may be used in anonymized form for research or audits.

Third-Party Disclosure

Raska Mon does not sell or trade Personal Information unless explicitly stated. We may share information with server/website hosting partners or service providers assisting in platform operations, provided they adhere to privacy standards. Information may be disclosed to comply with legal obligations, enforce policies, or protect rights, property, or safety. Non-personally identifiable data may be shared for marketing or analytics purposes.

Security

We employ administrative, physical, and technical measures, including encryption and access controls, to protect Personal Information. No call or video sessions are recorded, but professionals may maintain session notes per professional standards. We discourage sharing sensitive information in public forums or comments on our platform, as Raska Mon is not liable for misuse of such data. You are responsible for securing your email and phone communications, as Raska Mon is not liable for breaches due to third-party access to these channels.

Links

Our platform may contain links to third-party sites not controlled by Raska Mon. We are not responsible for their privacy practices. Review their policies before sharing information, as you access these sites at your own risk.

Changes to Policy

Raska Mon reserves the right to modify this Privacy Policy without prior notice. Significant changes may be communicated via website notices or email, but this is not obligatory. Continued use of the platform after changes constitutes consent to the updated terms. To discontinue use, contact support@raskamon.com or, if accessing via a third party, notify them to deactivate your account.

International Data Transfers

Raska Mon is an Indian platform, controlled and operated from India. By using our services, you consent to the storage, processing, and transfer of your Personal Information in India or other countries, which may have different data protection standards. We will handle your information in accordance with this Privacy Policy.

Grievance Redressal

For grievances, contact our Grievance Redressal Officer, Mr.Dhirendra Kumar, at support@raskamon.com. We commit to responding within one month from the date of your complaint.

Jurisdiction

This Privacy Policy complies with Indian laws. Any disputes related to this policy shall be subject to the exclusive jurisdiction of the courts in Jharkhand, India.

Contact Information

Registered Address: Desq, Gurgaon
Email: support@raskamon.com
Phone: +91-9452155154