Consultation Sessions for Raska Mon

Payments

All applicable payments must be made prior to availing Raska Mon services. Session bookings will not be confirmed until payment is received by Raska Mon. If accessing services through a third-party or organization beyond included sessions, bookings will not be confirmed until payment is received. All purchases expire one year from the date of purchase.

Fee Information

For individual users, the fee per session varies based on the selected Psychological Wellness Professional.

For users accessing sessions through their organization beyond included sessions, the fee depends on the selected Professional and specific organizational arrangements.

Cancellation, Reschedule, and Refund

As an online psychological wellness platform, Raska Mon aims to maximize user satisfaction with flexible cancellation and refund policies.

Session Reschedule

Raska Mon allows users to reschedule sessions based on the timing of the request relative to the scheduled session:

Initiation of Session Reschedule

Action

• At least 24 hours in advance-- Free Reschedule
• Within 24 hours of the session---Requires new booking and payment if applicable

Session Cancellation and Refund Cancellation by the User

Users can cancel sessions and claim a refund via:

• Session Refund: Credit to the customers account.
• Cash Refund: Refund to the original payment method, if payment was made.

A cancellation service charge applies as follows :

• At least 24 hours in advance: Rs 100 cancellation service charge; remaining amount refunded (100% Session Refund or Cash Refund after deduction).
• Within 24 hours of the session: 15% of the amount paid as a cancellation service charge; remaining amount refunded (if applicable).

For cancellations at least 24 hours in advance (after Rs 100 charge):

• Book a new session with the same expert at cancellation.
• Receive a session credit (valid for 1 year from purchase) after the charge.
• Request a cash refund (after Rs 100 deduction) by writing to support@raskamon.com.

For cancellations within 24 hours (after 15% charge):

• Remaining amount may be credited as a session credit or refunded as cash (if payment was made) by writing to support@raskamon.com.

Cancellation by Raska Mon Expert

If a session is cancelled by the expert, users receive a session credit, regardless of timing. This credit can be used within its validity period to:

• Extend by 30 days if cancelled within 30 days of expiry.
• Request a cash refund (if payment was made) by contacting support@raskamon.com.

Session Delayed/Technical Issues

If a session is incomplete due to unforeseen issues on Raska Mon’s end, users may write to support@raskamon.com. Refunds will be assessed case-by-case

Fee Information

Users can subscribe to Premium plans (Plus plan for self-help, Pro plan for professional support). Plans are available on monthly, quarterly, or annual billing cycles, managed entirely by respective platforms or website admin. Payments are due at the start of each cycle (monthly, quarterly, or annually).

Introductory discounts (first cycle only) and free trials (once per user, not for Pro) may be offered. Refunds, if applicable, are handled by Google Play Store or Apple App Store (if platform is available) per their policies. For cancellation issues or refund queries, contact support@raskamon.com.